Returns & Exchanges

At Cheap Cigarettes Australia, we strive to ensure your satisfaction with every purchase; however, due to the sensitive nature of tobacco products, returns are strictly limited to damaged or incorrect items reported within 48 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order, providing your order number and clear photographic evidence of the issue.

• 2.
  Wait for Approval

  Our quality control team will review your claim to ensure it meets our health and safety return criteria before issuing a Return Merchandise Authorization (RMA).

• 3.
  Pack Securely

  Place the unopened and original-packaged items into a secure shipping box to prevent further damage during the transit back to our warehouse.

• 4.
  Receive Refund or Replacement

  Once we receive and inspect the returned goods, we will process a full refund to your original payment method or dispatch a replacement order immediately.